Terms of Use

Last updated: October 28, 2026

Who we are

PhysioDesk is operated by Physiodesk, Sanala Road, 505 Indralok Apartment, Morbi Chitrakut Society, Morbi, Gujarat 363641, India. In these terms, “we” means PhysioDesk and “you” means the clinic, staff member, patient or visitor using it.

For everyone

Using PhysioDesk

You may use PhysioDesk for lawful clinic administration, patient management, scheduling, billing, public clinic discovery, and related physiotherapy clinic workflows. You must not misuse the service, attempt unauthorized access, interfere with security, or upload unlawful or harmful content.

PhysioDesk is a software and discovery platform. It does not replace medical judgement or emergency medical care.

Reporting content

Reviews and articles on physiodesk.in are written by patients and clinics, not by PhysioDesk. If you think one is abusive, false, unlawful, shares someone's private information or copies someone else's work, use Report under it, or the form at physiodesk.in/report. You do not need an account.

You get a reference number at once. A person at PhysioDesk looks at every report and decides within 15 days whether the content comes down; nothing is removed automatically. We tell you the decision if you gave us an email address. Our Grievance Officer can be reached at support@physiodesk.org, at the address above.

Intellectual property

PhysioDesk software, design, branding, website content, and platform features belong to PhysioDesk or its licensors. Clinic content belongs to the clinic or the party that has rights to provide it, subject to the permissions needed to display and operate the service.

Third-party illustrations

The anatomy illustrations in the clinic dashboard and the PhysioDesk app are regions cropped from an anterior skeleton drawing by Servier Medical Art (smart.servier.com), used under the Creative Commons Attribution 4.0 International licence (creativecommons.org/licenses/by/4.0/).

Limitation and changes

To the fullest extent permitted by law, PhysioDesk is provided without guarantees of uninterrupted availability or error-free operation, and we are not liable for clinical decisions made using it. When these terms change, we update the date at the top; for a significant change we tell clinic owners before it takes effect.

Patients and visitors

Public listings and patient search

Clinic discovery results may use area, pincode, service category, availability signals, and geographic coordinates. We try to keep listings useful, but we do not guarantee that every profile, distance, availability, review status, or clinic detail is complete or current.

Your account as a patient

A patient's account is created by their clinic. The patient signs in with the mobile number the clinic holds for them, confirms it once with a code sent on WhatsApp, and chooses their own password. Keep your password private, and tell us straight away if you think somebody else has used your account.

If your clinic has more than one branch, your record is shared across its branches: the clinic keeps one record for you, which its staff can see at whichever of its branches the clinic allows them to work.

Clinics

Accounts

A clinic account is opened by the clinic's owner, who is responsible for it and for the staff they add. Each member of staff signs in with their own mobile number and a password they choose, and keeps it private. Tell us straight away if you think somebody else has used your account.

A clinic with more than one branch keeps one record for each patient, shared across its branches. The owner decides which staff work at which branches, and so who can see a patient's record.

Clinic responsibilities

• Clinics are responsible for the accuracy of clinic profiles, services, pricing, phone numbers, addresses, photos, and published information.
• Clinics are responsible for patient consent, medical record handling, staff access, billing compliance, and professional healthcare obligations.
• Patient records are the clinic's. The clinic agreement each clinic signs sets out how PhysioDesk holds them on the clinic's behalf.

Plans and payment

Every clinic starts on the Free plan. Paid plans are billed monthly in advance and renew automatically each month until cancelled. On the PhysioDesk website they are billed through Razorpay, at the price shown on the pricing page when you subscribe. In the PhysioDesk app they are billed by Apple or Google, at the price the store shows, which can be higher than the website's; the store's own terms then apply to billing, renewal, cancellation and refunds.

If a plan is cancelled or a renewal payment fails, the clinic keeps its paid plan until the end of the month already paid for, then moves to Free. Nothing is deleted: the clinic's records stay, and the Free plan's limits apply again.

You can cancel at any time: on the website from the Plan page, or for a plan bought in the app, in your phone's subscription settings. Changing plan loses nothing you have paid for. On the website, moving up to a bigger plan or adding an add-on starts at once, and nothing is charged that day: what is left of the month you paid for turns into days at the new price, so your next payment comes sooner. Moving down or removing an add-on takes effect at your next payment, and is not refunded. A plan bought in the app changes under Apple's or Google's own rules. Payments made on the website are not refunded, including for a partly used month; see the Cancellation and Refund Policy at physiodesk.org/refunds. Refunds for a plan bought in the app are decided by Apple or Google.

Closing an account

A clinic owner can close the clinic's account from Settings in the app or on the website, or by email. Before closing, the owner can download all of the clinic's data from Settings on the website, and we will send a copy to an owner who asks. Patient records are then kept, hidden and out of use; they are not erased. After a clinic closes, its patients can still ask for a copy of their record, a correction, or anything else the Privacy Policy describes, by writing to support@physiodesk.org, and PhysioDesk answers in the clinic's place. We may suspend or close an account that breaks these terms or puts others at risk, and will tell the owner why.

Contact

For support, corrections, or account questions, contact us.

Email: support@physiodesk.org