Cancellation and Refund Policy
How cancelling a PhysioDesk plan works, and when a payment is refunded.
Last updated: October 28, 2026
Cancelling a plan
Paid plans renew every month until cancelled. A clinic owner can cancel at any time from the Plan page of the PhysioDesk website (Settings, then Plan, then Cancel renewal). A plan bought in the PhysioDesk app is cancelled in the phone's subscription settings: on an iPhone in Settings, under your name and Subscriptions; on Android in the Play Store, under Payments and subscriptions. Cancelling stops the next payment. The plan keeps working until the end of the month already paid for, and then the clinic moves to the Free plan. Nothing is deleted.
Refunds
Payments for plans bought on the website are not refunded, including for a month that is only partly used. Changing plan loses nothing you have paid for. Moving up, the new plan starts straight away and nothing is charged that day: what is left of the month you paid for turns into days at the new price, so the next payment comes sooner, and the new price is charged from then. Moving down, the old plan runs to the end of the time already paid for, and the new one starts at the next payment; nothing is refunded. The plan page shows the exact date before you confirm. A plan bought in the PhysioDesk app changes under Apple's or Google's own rules.
Add-ons, such as an extra branch or more patients, are charged monthly with the plan, on one invoice. An add-on starts the day it is added, and nothing is charged that day: what is left of the month already paid for turns into days at the new monthly total, so the next payment comes sooner. A removed add-on stays until the next payment and is not charged after it; if a payment taken after a removal includes it, that part is refunded automatically. Add-ons are not refunded for a month that is only partly used.
A plan bought in the PhysioDesk app is billed by Apple or Google, and a refund for it is asked for from them under their own terms: from Apple at reportaproblem.apple.com, and from Google in the Play Store's order history. When the store refunds a plan, its paid time ends and the clinic moves to the Free plan.
Payments taken by mistake
If you were charged twice for the same month, or charged after cancelling, email us within 30 days of the payment with the clinic's name and the Razorpay payment reference. We refund a payment taken in error in full, to the card, UPI or account it came from, through Razorpay, which usually takes 5 to 7 working days to reach you.
Delivery
PhysioDesk is an online service. A paid plan takes effect as soon as the payment is confirmed; nothing is shipped.
Contact
Questions about a payment go to support@physiodesk.org.
Email: support@physiodesk.org