The patient portal: what your patients see in PhysioDesk
Patients sign in with the mobile number you already have for them, and see their next appointment, history, exercises and bills. Nothing for your clinic to hand out.
The patient portal is the patient's side of PhysioDesk: their appointments, their treatment history, their home exercises and their bills, on their phone, from their own clinic. It cuts the calls a front desk gets every day ("what time is my session?", "can you send the bill again?") and helps patients stick with treatment.
Getting in, with nothing to hand out
Patients sign in with the mobile number your clinic has for them:
The first time, PhysioDesk sends a code to that number on WhatsApp.
They choose a password and type it again.
After that, they sign in with their number and password.
There are no patient IDs to read out and no clinic codes to explain. If one number belongs to several patients (a parent's number on their children's records, say), they set one password and then pick whose record to open.
On each patient's record your clinic can see whether they have signed in, and can send sign-in instructions, turn their access off, or turn it back on.
What patients see
Home: their next appointment, with the address (or "Home visit"), a link to open it in maps and the phone number; and their progress at a glance.
History: their past sessions.
Exercises: their home programme, with the sets, repetitions and hold you prescribed.
Bills: their bills, to open or download, and their wallet balance if they paid in advance. If your clinic has a UPI ID, an unpaid bill shows "Pay by UPI" and a QR code that pays you directly.
Account: their details, reminder settings, consent to treatment, and their documents.
You can hide history or bills for an individual patient when that is the right call.
Privacy, handled properly
From their Account page, a patient can make a privacy request: a copy of their record, a correction, erasure, naming someone to act for them, or a complaint. The request comes to your clinic, which answers within 30 days, and the answer appears on the same page. Choosing "a copy" lets them download their record straight away.
A patient sees only their own records. A clinic with two branches shows the patient only the branch they are listed at.
It feels like an app
The portal is built like an app, with navigation along the bottom, and patients can add it to their home screen. The PhysioDesk app for Android and iPhone, launching soon, gives patients the same things, plus reminders as notifications and a tick for each exercise done.
Staying signed in
Like everyone on PhysioDesk, a patient signs in again once a week, and immediately if they change their password or your clinic turns off their access. There is no idle timeout that signs them out mid-task.
Try it
The pricing page has a patient-side demo, so you can see the portal exactly as your patients will: physiodesk.org/pricing.
Free to start, and no card to begin with.
Open an account and use it with real patients. Move up only when the clinic has outgrown what the free tier holds.