Appointment reminders for physiotherapy patients, on WhatsApp and on their phone

A missed session costs a clinic twice: the empty slot, and a patient whose recovery slows down. A short reminder the day before prevents a large share of no-shows, and in India the reminder people actually read is a WhatsApp message. PhysioDesk is built around that.

The day-before round

The Reminders screen, on the website and in the app, lists tomorrow's booked sessions. For each one:

• the patient's message is already written, with their name, the time and the therapist

• their number is already formatted

• one tap opens WhatsApp with the message ready to send from your clinic's phone

As you go, PhysioDesk notes who has been reminded, so if you are interrupted you can pick up where you left off. Arrows move between days, if you prefer to remind two days ahead.

The messages go from your own WhatsApp, so patients see your clinic's number and can reply to it.

Your own wording

In Settings, under Reminder wording, write the message the way your clinic speaks. Placeholders fill in the details for each patient:

• `{patient_name}` and `{clinic_name}`

• `{date}` and `{time}`

• `{therapist}`, which adds their qualification, for example "Priya Sharma, BPT"

Leave it blank and PhysioDesk uses a clear default. A clinic with two branches can also include the branch's name, address, map link and phone, so a patient never goes to the wrong place.

Reminders on the patient's phone

Patients who use the PhysioDesk app, launching soon on Android and iPhone, get reminders about their own sessions as notifications. They name the therapist and, for a clinic with two branches, the branch the patient is listed at. Tapping one opens the patient's home screen with the address, a map link and the phone number. Patients can also switch reminders on in the patient portal.

Your team's day, every morning

At 7 in the morning the clinic gets a notification with today's schedule, so the day starts with nobody having to open the calendar to know what is coming.

Why not send everything automatically?

PhysioDesk deliberately keeps WhatsApp messages to patients in your hands: they come from your number, in your words, when you send them. Patients trust a message from their own clinic, and you stay in control of what goes out. The automatic reminders PhysioDesk sends are only the notifications inside its own app.

More ways to cut missed sessions

• Book the next session before the patient leaves.

• Book a course as a repeat booking, so it is in their calendar and yours.

• Mark missed sessions as cancelled rather than deleting them, so you can see who misses often.

Try it

Open the Reminders screen for tomorrow in the 30-minute demo on the pricing page.