Running two physiotherapy branches from one PhysioDesk account

Opening a second location is a big step, and the software should not make it harder. A clinic on two systems ends up with two records for patients who visit both, two sets of figures to add up, and two logins for every therapist. PhysioDesk's Business plan runs both branches from one account.

One clinic, two branches

• One patient record. A patient has one record, one patient ID, one history and one wallet, whichever branch they visit. Each session is labelled with its branch.

• A home branch. Each patient is listed at one branch. That is the branch their app, portal and reminders show, with its address, map link and phone, so a patient is never sent to the wrong place.

• Each branch's own calendar. Sessions belong to a branch. Work at one branch at a time, or see both together.

• Each branch's own bills. A bill covers one branch's sessions and prints that branch's address and phone, and its own physiotherapist and registration number if the branch sets them. Bill numbers carry the branch's short code, such as BAN for Baner.

• Each branch's own Reach page. Patients searching near your second location find a page for that branch, with its own address, timings, treatments and nearby areas.

• One UPI ID, or one each. Each branch can set its own UPI ID for its bills, or use the clinic's.

Staff across branches

Each member of staff works at one branch, the other, or both. Only therapists who work at a branch are offered when booking there, and a therapist still cannot be double-booked across the two. A clinic admin can be trusted with every patient of the branches they run.

Figures per branch

The dashboard follows the branch you are working in. With both selected, the revenue card shows a row per branch: billed, sessions, new patients and what is owed. You see how each location is doing without exporting anything.

A one-branch clinic sees none of this

Branches appear in PhysioDesk only when a clinic can have a second. A single-location clinic never sees the word, and its screens, bills and listing look exactly as they always have.

Pausing and closing

If a plan later allows fewer branches than you have open, the extra branch is paused rather than lost: it takes no new sessions, and everything already there stays. Paying again brings it straight back. Closing a branch for good offers to move its booked sessions to the other branch first, and its history is kept.

Getting started

Branches come with the Business plan. Choose it from the Plan page, then add your second branch in Settings, under Branches. See the pricing page for the details.